Privacy Policy

This Privacy Policy (the "Policy") describes how moicity2u (the "Company", "We", "Us", or "Our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who access or use the moicity2u platform, including registered players, prospective users, and visitors to https://moicity2u.cam (the "Platform").

moicity2u is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection legislation. We recognise that privacy is a fundamental right and that players in Malaysia and beyond are entitled to know exactly how their information is used when they engage with our Platform.

By registering an account on moicity2u, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the data processing practices described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately and contact us to request account closure.

For the purposes of this Policy, the following terms carry the meanings set out below:

moicity2u is the Data Controller responsible for personal data processed through the Platform. All data processing activities carried out by moicity2u are conducted in accordance with our licensing obligations and applicable data protection regulations.

Where moicity2u engages third-party service providers to process personal data on its behalf — including payment processors, identity verification services, and analytics providers — such parties act as Data Processors and are bound by contractual obligations requiring them to process data only as instructed by moicity2u, to maintain appropriate security standards, and not to use such data for their own independent purposes.

For all data protection enquiries or to exercise your rights under this Policy, please contact us using the details provided in Section 15 below.

moicity2u collects personal data from you directly (when you provide it during registration, KYC, or communications with us) and automatically (through your use of the Platform). The categories of personal data we collect include:

4.1 Registration & Account Data

• Full legal name
• Date of birth (to verify 21+ age requirement)
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address
• Mobile phone number
• Username and encrypted password
• Account preferences and communication settings

4.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (Malaysian MyKad, passport, or equivalent)
• Proof of residential address documents (utility bills, bank statements, or equivalent)
• Payment method ownership verification documents
• Selfie or liveness verification images where required by our compliance process

4.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• Payment method identifiers (e-wallet account numbers, masked bank account numbers)
• Transaction histories and account balance records
• Cryptocurrency wallet addresses where applicable

4.4 Gaming & Betting Activity Data

• Wagers placed, games played, bet amounts, and outcomes
• Session durations, login times, and frequency of play
• Bonus uptake and wagering progress
• Responsible gambling tool settings and self-exclusion records

4.5 Technical & Device Data

• IP address and geolocation data
• Device type, browser type, and operating system
• Cookie identifiers and session tokens
• Platform access logs and error reports

4.6 Communications Data

• Content of live chat, email, and support ticket exchanges with our team
• Feedback, complaints, and survey responses
• Marketing preference records

moicity2u processes personal data for the following purposes, each supported by a lawful basis:

moicity2u does not sell or commercially share your personal data. We may disclose your personal data to the following categories of recipients only to the extent necessary for the purposes identified in this Policy:

• Payment service providers — including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and cryptocurrency processing services — solely to facilitate deposits and withdrawals.
• Identity verification providers — third-party KYC and AML compliance services engaged to verify player identity and age in accordance with our regulatory obligations.
• Game studio partners — licensed game content providers who may receive anonymised session identifiers necessary to deliver game content and verify bet outcomes. No identifying personal data is shared with game studios.
• Regulatory and licensing authorities — disclosures required by our gaming licence or any applicable law, including anti-money laundering reporting obligations.
• Law enforcement and government authorities — where moicity2u is legally required to disclose information pursuant to a valid court order, warrant, or statutory obligation.
• Professional advisers — legal counsel, auditors, and compliance consultants engaged under strict confidentiality obligations.
• Business successors — in the event of a merger, acquisition, or transfer of business assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

moicity2u retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and contractual obligations. Specific retention periods are determined by the category of data and applicable regulatory requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data must be retained for legal proceedings or regulatory investigations beyond standard periods, it will be held only for as long as necessary to resolve the matter.

moicity2u operates as an internationally licensed platform and may process or store personal data on servers located outside Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as the jurisdiction of our licensing authority, moicity2u implements appropriate safeguards including:

• Contractual clauses with Data Processors that impose data protection obligations equivalent to those applying to moicity2u under applicable law.
• Technical and organisational security measures appropriate to the risk profile of the data being transferred.
• Regular audits of cross-border data transfer arrangements to ensure continued compliance.

By using the moicity2u Platform, you acknowledge and consent to the transfer of your personal data to our servers and trusted service providers as described in this section, subject to the protections outlined herein.

moicity2u uses cookies and similar technologies (including local storage and session tokens) to support Platform functionality, maintain your logged-in session, and collect aggregate analytics data. We do not use cookies to deliver personalised third-party advertising or to track your activity across other websites without your consent.

The following categories of cookies are used on the moicity2u Platform:

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use the Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account preferences.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by moicity2u. To exercise any of these rights, please contact us using the details in Section 15.

moicity2u will respond to all data rights requests within 30 days of receipt. We may require verification of your identity before processing a request. In complex cases requiring additional time, we will inform you within the initial30-day period and provide an estimated completion date.

moicity2u does not knowingly collect personal data from individuals under the age of 21. Access to our Platform is strictly restricted to persons who are at least 21 years of age. This restriction is enforced through our mandatory KYC identity and age verification process, which requires submission of a valid government-issued photo ID.

If moicity2u becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the relevant account, void any associated bets or transactions, and delete all personal data collected from that individual in accordance with applicable regulations.

moicity2u implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: 256-bit SSL/TLS encryption for all data in transit between your device and our servers. Sensitive data at rest is encrypted using industry-standard algorithms.
• Access controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis. All access to production systems is logged and audited.
• Multi-factor authentication: MFA is enforced for all administrative access to systems holding personal data.
• Regular security assessments: We conduct periodic vulnerability assessments and penetration testing of our Platform infrastructure.
• Incident response: moicity2u maintains a data breach response procedure. In the event of a breach affecting your personal data, we will notify you and relevant authorities in accordance with applicable legal timeframes.
• Staff training: All personnel with access to personal data receive regular data protection and security awareness training.

Notwithstanding the foregoing, no data transmission over the internet or electronic storage system is completely secure. While moicity2u takes reasonable and appropriate steps to protect your personal data, we cannot guarantee absolute security.

The moicity2u Platform may contain references to third-party services for informational purposes. This Privacy Policy applies solely to data processing activities carried out by moicity2u and does not govern the privacy practices of any third party. moicity2u accepts no responsibility for the privacy practices of third-party operators, payment providers, or other external services that you may engage with independently.

Payments processed through Malaysian payment partners including Touch 'n Go eWallet, Boost, GrabPay Maybank, CIMB Bank, Public Bank, Hong Leong Bank, DuitNow, and FPX are subject to each respective provider's privacy policy in addition to our own. We encourage you to review the privacy notices of any payment service you use.

moicity2u reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform features. We will notify registered players of material changes via the email address associated with their account and/or through a prominent notice on the Platform, at least fourteen (14) days before the changes take effect where reasonably practicable.

Your continued use of the moicity2u Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must discontinue use of the Platform and contact us to arrange account closure.

The "Last Updated" date at the top of this document reflects the most recent revision. We recommend reviewing this Policy periodically.

If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or have a concern about how moicity2u has handled your personal data, please contact our Data Protection team through any of the following channels:

If you are dissatisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. moicity2u will cooperate fully with any such regulatory investigation.